The following terms and conditions set out an agreement between the member and club. They are provided upon signing up, however for reference they can be found below:
Soll Leisure terms and conditions all memberships
Direct Debit terms and conditions
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If you lose your membership card, please talk to a member of our team on reception and we will replace it for you at a cost of £2.50. If your card breaks due to wear and tear we will replace it for you free of charge.
We currently only have joint memberships available at our Milton club. For more information regarding this please contact the club for more information.
Yes, we offer the option to transfer your membership to another person; this can be done in club. All you will need to do is arrange an appointment to meet with one of our team with the person you are transferring your membership to. Please state that you are wishing to transfer a membership.
Yes, you can suspend your membership, whether you are within your minimum contract term or not. A suspension can be actioned for up to 6 months with no charge if you have completed your minimum contract term. If you are still within your contract term, there is a £5 administration charge per month of the suspension which is taken by direct debit. If you are still within your contract term, the months that you suspend for will be added to the end of your contract to ensure that the minimum term is honoured. If you pay by direct debit please call Debit Finance on 01908 422007 or e-mail email@example.com. If you pay for your membership upfront please contact your club directly or e-mail firstname.lastname@example.org.
If you have completed your minimum term contract we require one months notice. Please call Debit Finance on 01908 422007 or e-mail email@example.com. If you are within your contract you can cancel upon providing proof for medical reasons or relocation and giving one months notice.
Yes, you can bring a guest into the club using one of the complimentary guest passes provided in your welcome pack. Alternatively they can purchase a guest pass through reception.
Yes you can join online via the Get Started section of our website.
The minimum age to join on an inclusive membership is 16 for all clubs.
We do offer student and teen memberships at a certain clubs. Please contact your nearest club for more information.
Yes classes are included in your membership, for a full list of current classes please visit your local clubs home page on the website.
We currently only have joint memberships available at our Milton club. For more information regarding this please click here or contact the club for more information.
All new customers/members visiting the club must read and sign to agree to our health commitment statement prior to exercise.
If you have used a gym before you can sign a waiver to opt out of an induction. This will be discussed at the time of joining. If you joined online a member of our team will be in contact to discuss.
To book online you will need to visit our timetable pages and click on the online booking link, select help, how to register and create your account then follow the relevant steps, if you are an existing member, you will need to create an account.
Yes, members and guests must book onto all group exercise classes. We reserve the right to cancel any classes with low attendance. Classes can be booked 2 days in advance.
If you can't log into your account please contact us directly on firstname.lastname@example.org
If you have forgotten your password simply go onto the log on section on the top right of the online booking page, and select forgotten password.
You can find more about the clubs Personal Trainers through the clubs homepage or in club. Once you’ve selected a trainer whose skills best match your fitness goal, you can book and pay for a session through them directly.
You can book an induction with one of team, who will show you how to use the equipment, alternatively you can book to have a programme written or reviewed. We do have Personal Trainers at each of our clubs. For more information please visit your nearest clubs home page.
Please wear comfortable clothing and appropriate footwear. We also advise you bring a towel and water bottle with you.
All new customers/members visiting the club must read and accept our health commitment statement prior to exercise.
You can find more about the clubs Personal Trainers through the clubs homepage or in club. Once you've selected a trainer whose skills best match your fitness goal, you can book and pay for a session through them directly.
Classes can be booked 2 days in advance. Please ensure you book your space. Morning classes require a minimum of 3 people booked. Lunchtime and evening classes require a minimum of 5 people booked. Bookings can be made online. Please see out frequently asked questions about online booking or visit the online booking page on our website.
We advise you bring a towel and water with you.
If you arrive late and your instructor feels that the session has progressed too far for you to join in safely, he or she may ask you to join another session.
Please see your clubs homepage. Timetables can also be viewed in club.
We offer a wide range of classes to suit all abilities. Your class instructor will advise you on what you should or shouldn't do.
Yes classes are included within your membership, for the list of classes please see your clubs homepage.
Currently only our Milton site offers a towel service, for more information regarding this please see the clubs homepage.
Each club offers free car parking however some are limited to two hours. For more information regarding this please see your clubs homepage.
All lost property is held within the club for a limited time, please contact the club directly or visit reception regarding this.
Your membership card gives you access to the club. Simply scan the barcode on the reader and this will activate the gates.