Membership Terms & Conditions

What do I do if I have lost my membership card?

If you lose your membership card, please talk to a member of our team on reception and we will replace it for you at a cost of £2.50. If your card breaks due to wear and tear we will replace it for you free of charge.

Do you offer a joint membership?

Can I transfer my membership to another person?

Can I suspend my membership?

Yes, you can suspend your membership, whether you are within your minimum contract term or not. A suspension can be actioned for up to 6 months with no charge if you have completed your minimum contract term. If you are still within your contract term, there is a £5 administration charge per month of the suspension which is taken by direct debit. If you are still within your contract term, the months that you suspend for will be added to the end of your contract to ensure that the minimum term is honoured. If you pay by direct debit please call Debit Finance on 01908 422007 or e-mail info@debitfinance.co.uk. If you pay for your membership upfront please contact your club directly or e-mail info@parkclub.co.uk.

How do I cancel my Direct Debit membership?

Can I bring a guest into the club?

Can I join online?

Yes you can join online via the Get Started section of our website.

How old do I have to be to join?

Are classes included in my membership?

Do you offer a joint membership?

Do I need to fill out a health questionnaire when visiting?

Do I need to book an induction to use your club?

How to register for online booking?

To book online you will need to visit our website and select “Book online” from the homepage or click on the member login area and log into your account.

Do members have to book classes in advance?

I can't log into my account, what do I do?

I've forgotten my password, what do I need to do?

I’m interested in personal training, what do I need to do?

You can find more about the clubs Personal Trainers through the clubs homepage or in club. Once you’ve selected a trainer whose skills best match your fitness goal, you can book and pay for a session through them directly.

Will someone help me to show me the machines or give me a programme?

You can book an induction with one of team, who will show you how to use the equipment, alternatively you can book to have a programme written or reviewed. We do have Personal Trainers at each of our clubs. For more information please visit your nearest clubs home page.

What should I wear to the gym?

Do I need to fill out a health questionnaire when visiting?

I'm interested in personal training, what do I need to do?

Do members have to book classes in advance?

What should I bring to my exercise class?

If I arrive a bit late for a class can I still go in?

Where do I find the class timetable?

I'm new to classes. Are there any I shouldn't do?

Are classes included in my membership?

Do you offer a towel service?

Currently only our Milton site offers a towel service, for more information regarding this please see the clubs homepage.

How long do I get car parking?

I’ve lost some property in the club, what will happen to it?

How does my card work?