FAQs

Becoming a Member

Can I join online?

We are in the process of adding a join online feature to the website. section of our website.

How old do I have to be to join?

The minimum age to join on an inclusive membership is 16 for all clubs. Those aged between 16 and 17 must join in club and have an adult over the age of 18 with them. The adult will be required to sign the contract.

Please contact us for more information. 

Do you offer a joint membership?

We have joint memberships available at Milton. For more information regarding this, please contact the club for more information.


Being a Member

Can I transfer my membership to another person?

Yes, we offer the option to transfer your membership to another person if you are within your minimum term contract for £20 or have a cash up front membership; this can be done in club. All you will need to do is arrange an appointment to meet with one of our team with the person you are transferring your membership to. Please state that you are wishing to transfer a membership.

Can I suspend my membership?

Yes, you can suspend your membership, whether you are within your minimum contract term or not. A suspension can be actioned for up to 3 months with no charge if you have completed your minimum contract term. If you are still within your contract term, there is a £5 administration charge per month of the suspension which is taken by direct debit. If you are still within your contract term, the months that you suspend for will be added to the end of your contract to ensure that the minimum term is honoured. 

If you pay by direct debit please call on 01235 861289 or you can e-mail us at memberships@parkclub.co.uk. If you pay for your membership upfront please contact your club directly or e-mail.

How do I cancel my Direct Debit membership?

If you have completed your minimum term contract we require one months notice. Please call 01235 861289 or e-mail memberships@parkclub.co.uk. If you are within your contract you can cancel upon providing proof for medical reasons or relocation and giving one months notice. 

Can I bring a guest into the club?

Yes, you can bring a guest into the club using one of the complimentary guest passes provided in your welcome pack. Alternatively they can purchase a guest pass through reception. 

Are classes included in my membership?

Yes classes are included in your membership, for a full list of current classes please visit the home page on the website.

Do I need to fill out a health questionnaire when visiting?

All new customers/members visiting the club must read and sign to agree to our health commitment statement prior to exercise.

Do I need to book an induction to use your club?

If you have used a gym before you can sign a waiver to opt out of an induction. This will be discussed at the time of joining. If you joined online a member of our team will be contact to discuss.


Online Booking

How do I register for online booking?

To book online you will need to visit our website and select “Book online” from the homepage or click on the member login area and log into your account.

Do members have to book classes in advance?

Yes we advise you book classes in advance. Classes can be booked 2 days in advance, morning classes require a minimum of 3 people booked. Lunchtime and evening classes require a minimum of 5 people booked.

I can’t log into my account, what do I do?

If you can’t log into your account please contact us directly.

I’ve forgotten my password, what do I need to do?

If you have forgotten your password you can reset your password from the member login homepage.


The Gym/Classes

Will someone show me how to use the machines or give me a programme?

You can book an induction with one of team, who will show you how to use the equipment, alternatively you can book to have a programme written or reviewed. We do have Personal Trainers at the club on hand to help you. For more information, please visit the home page.

What should I wear to the gym?

Please wear comfortable clothing and appropriate footwear. We also advise you bring a towel and water bottle with you.

Do I need to fill out a health questionnaire when visiting?

All new customers/members visiting the club must read and sign to agree to our health commitment statement prior to exercise.

I'm interested in personal training, what do I need to do?

You can find more about the club's Personal Trainers through the homepage or in club. Once you’ve selected a trainer whose skills best match your fitness goal, you can book and pay for a session through them directly.

Do members have to book classes in advance?

Classes can be booked 2 days in advance. Please ensure you book your space. Morning classes require a minimum of 3 people booked. Lunchtime and evening classes require a minimum of 5 people booked. Bookings can be made online. Please see our frequently asked questions about online booking or visit the online booking page on our website.

What should I bring to my exercise class?

We advise you bring a towel and water with you.

If I arrive a bit late for a class can I still go in?

If you arrive late and your instructor feels that the session has progressed too far for you to join in safely, he or she may ask you to join another session.

Where do I find the class timetable?

Please see the club's homepage. Timetables can also be viewed in club.

I'm new to classes. Are there any I shouldn’t do?

We offer a wide range of classes to suit all abilities.  Your class instructor will advise you on what you should or shouldn’t do.

Are classes included in my membership?

Yes, classes are included within your membership. For the list of classes please see the homepage.


Personal Training

I'm interested in personal training, what do I need to do?

You can find more about the club's Personal Trainers through the homepage or in club. Once you’ve selected a trainer whose skills best match your fitness goal, you can book and pay for a session through them directly.


Other

How long do I get car parking?

We offer free car parking. For more information regarding this please see your clubs homepage.

I’ve lost some property in the club, what will happen to it?

All lost property is held within the club for a limited time, please contact the club directly or visit reception regarding this.

How does my card work?

Your membership card gives you access to the club. Simply scan the barcode on the reader and this will activate the gates.