Becoming a Member
Can I join online?
Yes, you can join online via the 'join online' section of our website.
How old do I have to be to join?
The minimum age to join on an inclusive membership is 16. Those aged between 16 and 17 must join in club and have an adult over the age of 18 with them. The adult will be required to sign the contract.
Can I bring a guest into the club?
Yes, you can bring a guest into the club using the 'refer a friend' button on our app.
What is included in my membership?
Our standard membership includes access to the gym training areas, swimming pool, sauna, steam room, and Park Club classes.
Do I need to fill out a health questionnaire when visiting?
All new customers/members visiting the club must read and sign to agree to our health and exercise readiness commitment prior to exercise.
Do I need to book an induction to use your club?
Inductions are optional but we encourage everyone to have one to ensure you know how to use the equipment safely.
Can I suspend my membership?
DD Memberships - A suspension can be applied to your membership for a maximum of up to 3 months, we will need 30 days written notice. The suspension will be subject to a £5 per month payment irrespective of whether you are still in contract or not.
Suspension period does not affect the minimum number of direct debit payments you are due to make and any payments remaining at the time of the freeze will remain due and recommence on a monthly basis once the suspension period has been completed
Whilst a membership is suspended you are unable to terminate and will need to re-instate the membership first.
Upfront Memberships - They can be suspended for up to 3 months by adding this time to the end of the membership.