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  • All members must produce a valid membership card to gain entry and use of The Park Club's facilities. If a replacement membership card is required due to loss, theft or damage then a charge will apply.
  • It is the member’s responsibility to inform The Park Club of any change of contact / address details.
  • Members or guests must wear suitable clothing, gym wear and footwear at all times whilst in the Club.
  • The wet side facilities (inc. sauna and steam room) are to be used by members or guests over the age of 16 and they will close 15 minutes before the club closing time. Suitable swimwear must be worn at all times and consumption of alcohol / drugs will not be tolerated. 
  • Lockers are for day use only.
  • Members and guests must book onto all group exercise classes. We reserve the right to cancel any classes with low attendance. 
  • Membership is personal to the member and must not be reassigned, transferred, or sold on without prior authorisation from The Park Club. Members who lend their card to third parties will have their membership and other services cancelled without refund.
  • Cancelling - please refer to your terms or contact or contact us via www.parkclub.co.uk regarding cancelling your membership.
  • For a monthly fee your membership may be suspended for up to a maximum of 6 months within a 12 month period, if you require a longer period due to serious temporary illness, injury or a medical condition this can be processed upon appropriate proof from a doctor or other suitable qualified medical practitioner. Please speak to a member of our team for more details.
  • Your membership can be suspended if you become pregnant for a maximum of 6 months prebirth and a maximum of 6 months post-birth upon the appropriate proof being given. The suspended months will be added on to the end of your membership term. Refunds will not be given.
  • The Park Club does not accept liability for any loss, damage or injury as a result of using our facilities.
  • Facilities and services may vary at the discretion of the management.
  • All members agree to abide by the rules and conduct of the gym as defined here. If the conduct of any member has a detrimental effect to the club or its members, Soll Leisure reserve the right to cancel their membership without reimbursement (examples of conduct which would be unacceptable include; racist remarks or behaviour, malicious damage to the club property. Insulting, aggressive or unnecessary behaviour towards staff, other club members or their guests. Any incidents where the Police have been called to assist with an issue of behaviour at the Club).
  • Club opening times are at the discretion of The Park Club. Any or all the facilities may be closed at any time for the purpose of cleaning, decorating, repairs, and events or for special functions. Memberships will not be extended or refunds given.
  • Car parking is available for our members and guests. The Park Club take no responsibility for the vehicles and possessions within.
  • In-Club promotions have their own terms and conditions and are available on request from reception or on our website www.parkclub.co.uk.
HELP US HELP YOU

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What do I do if I have lost my membership card?

If you lose your membership card, please talk to a member of our team on reception and we will replace it for you at a cost of £2.50. If your card breaks due to wear and tear we will replace it for you free of charge.

Do you offer a joint membership?

We currently only have joint memberships available at our Milton club. For more information regarding this please contact the club for more information.

Can I transfer my membership to another person?

Yes, we offer the option to transfer your membership to another person; this can be done in club. All you will need to do is arrange an appointment to meet with one of our team with the person you are transferring your membership to. Please state that you are wishing to transfer a membership.

Can I suspend my membership?

Yes, you can suspend your membership, whether you are within your minimum contract term or not. A suspension can be actioned for up to 6 months with no charge if you have completed your minimum contract term. If you are still within your contract term, there is a £5 administration charge per month of the suspension which is taken by direct debit. If you are still within your contract term, the months that you suspend for will be added to the end of your contract to ensure that the minimum term is honoured. If you pay by direct debit please call Debit Finance on 01908 422007 or e-mail info@debitfinance.co.uk. If you pay for your membership upfront please contact your club directly or e-mail info@soll-leisure.co.uk.

How do I cancel my Direct Debit membership?

If you have completed your minimum term contract we require one months notice. Please call Debit Finance on 01908 422007 or e-mail info@debitfinance.co.uk. If you are within your contract you can cancel upon providing proof for medical reasons or relocation and giving one months notice.

Can I bring a guest into the club?

Yes, you can bring a guest into the club using one of the complimentary guest passes provided in your welcome pack. Alternatively they can purchase a guest pass through reception.

Can I join online?

Yes you can join online via the Get Started section of our website.

How old do I have to be to join?

The minimum age to join on an inclusive membership is 16 for all clubs.

We do offer student and teen memberships at a certain clubs. Please contact your nearest club for more information.

Are classes included in my membership?

Yes classes are included in your membership, for a full list of current classes please visit your local clubs home page on the website.

Do you offer a joint membership?

We currently only have joint memberships available at our Milton club. For more information regarding this please click here or contact the club for more information.

Do I need to fill out a health questionnaire when visiting?

All new customers/members visiting the club must read and sign to agree to our health commitment statement prior to exercise.

Do I need to book an induction to use your club?

If you have used a gym before you can sign a waiver to opt out of an induction. This will be discussed at the time of joining. If you joined online a member of our team will be in contact to discuss.

How to register for online booking?

To book online you will need to visit our timetable pages and click on the online booking link, select help, how to register and create your account then follow the relevant steps, if you are an existing member, you will need to create an account.

How to make an online booking

  1. From within the search panel.
  2. Select activities, classes or courses.
  3. Select the correct site.
  4. Select the activity, class or course.
  5. Select the date for your chosen activity, class or course.
  6. Select the from time.
  7. Select the to time.
  8. Select the number of spaces to book.
  9. Select search.
  10. Add your class to your basket by selecting the corresponding basket icon.
  11. Read and accept our Terms and Conditions and select checkout.
  12. Select confirm booking.
  13. To print a copy of your booking confirmation, select print receipt.

How to cancel a booking made online?

  • Sign in and click "Account History".
  • The bookings you have made in a certain time frame (this can be changed by selecting a different option from the drop-down box) will now be displayed and separated into "Activities", "Classes", "Courses" and "Unpaid".
  • To cancel a booking select the site the booking was made at and click the red "X".
  • The booking will then disappear from your account history .

Do members have to book classes in advance?

Yes, members and guests must book onto all group exercise classes. We reserve the right to cancel any classes with low attendance. Classes can be booked 2 days in advance.

I can't log into my account, what do I do?

If you can't log into your account please contact us directly on onlinebooking@parkclub.co.uk

I've forgotten my password, what do I need to do?

If you have forgotten your password simply go onto the log on section on the top right of the online booking page, and select forgotten password.

I’m interested in personal training, what do I need to do?

You can find more about the clubs Personal Trainers through the clubs homepage or in club. Once you’ve selected a trainer whose skills best match your fitness goal, you can book and pay for a session through them directly.

Will someone help me to show me the machines or give me a programme?

You can book an induction with one of team, who will show you how to use the equipment, alternatively you can book to have a programme written or reviewed. We do have Personal Trainers at each of our clubs. For more information please visit your nearest clubs home page.

What should I wear to the gym?

Please wear comfortable clothing and appropriate footwear. We also advise you bring a towel and water bottle with you.

Do I need to fill out a health questionnaire when visiting?

All new customers/members visiting the club must read and accept our health commitment statement prior to exercise.

I'm interested in personal training, what do I need to do?

You can find more about the clubs Personal Trainers through the clubs homepage or in club. Once you've selected a trainer whose skills best match your fitness goal, you can book and pay for a session through them directly.

Do members have to book classes in advance?

Classes can be booked 2 days in advance. Please ensure you book your space. Morning classes require a minimum of 3 people booked. Lunchtime and evening classes require a minimum of 5 people booked. Bookings can be made online. Please see out frequently asked questions about online booking or visit the online booking page on our website.

What should I bring to my exercise class?

We advise you bring a towel and water with you.

If I arrive a bit late for a class can I still go in?

If you arrive late and your instructor feels that the session has progressed too far for you to join in safely, he or she may ask you to join another session.

Where do I find the class timetable?

Please see your clubs homepage. Timetables can also be viewed in club.

I'm new to classes. Are there any I shouldn't do?

We offer a wide range of classes to suit all abilities. Your class instructor will advise you on what you should or shouldn't do.

Are classes included in my membership?

Yes classes are included within your membership, for the list of classes please see your clubs homepage.

Do you offer a towel service?

Currently only our Milton site offers a towel service, for more information regarding this please see the clubs homepage.

How long do I get car parking?

Each club offers free car parking however some are limited to two hours. For more information regarding this please see your clubs homepage.

I’ve lost some property in the club, what will happen to it?

All lost property is held within the club for a limited time, please contact the club directly or visit reception regarding this.

How does my card work?

Your membership card gives you access to the club. Simply scan the barcode on the reader and this will activate the gates.