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In August, Soll Leisure held a Team Performance roadshow for all staff. The roadshow covered various topics including company and team performance, company values and customer service.

Guest speakers at the event included Hannah Lawton who created Inspirational Friends when a fellow rower and friend died of cervical cancer and Tim Foster MBE, Olympic Rowing Gold Medallist and Coach.

Hannah is an Active Star member at the Park Club Milton and talked about the many adventures she has undertaken including rowing the Atlantic. Hannah believes adventure has a strong relation to the day-to-day challenges faced by those working in organisations, where ambition, drive, planning and dedication are just as important. Her passion and energy was a real motivator for the staff and her experiences and advice were applicable at both a personal and professional level.

Tim Foster MBE delivered a talk on team work and cohesion based on his experiences as a rower and coach. Few Olympians have made the transition from athlete to coach as smoothly. Tim is a great motivational speaker and uses his experiences and humorous stories as a 5-times Olympian and successful coach to show individuals how they can achieve their own goals and set them on the path to winning ways both on a professional and personal basis.

The team roadshow is an annual event and the only time the whole team come together to undertake training and enables the company to recognise and reward those that have demonstrated the company values. It aids team retention and inspires and motivates the team to progress and develop within their clubs and centres.

Speaking about the day, Managing Director, Mandy Williams said “It is great to be able to get all our staff together to talk about our values and how we can achieve our charitable objective of getting More People, More Active, More Often. It was an inspiring and motivating day with some great speakers. It was also great to be able to recognise the hard work of individuals at the end of the day.” Tim Foster said, “It was a great day spent with those that encourage healthy and active lifestyles on a daily basis.”

To find out more about Soll Leisure’s Active Star scheme for talented sports people please visit Get Started. To learn more about Inspirational Friends please visit www.insfriends.org.uk.

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What do I do if I have lost my membership card?

If you lose your membership card, please talk to a member of our team on reception and we will replace it for you at a cost of £2.50. If your card breaks due to wear and tear we will replace it for you free of charge.

Do you offer a joint membership?

We currently only have joint memberships available at our Milton club. For more information regarding this please contact the club for more information.

Can I transfer my membership to another person?

Yes, we offer the option to transfer your membership to another person; this can be done in club. All you will need to do is arrange an appointment to meet with one of our team with the person you are transferring your membership to. Please state that you are wishing to transfer a membership.

Can I suspend my membership?

Yes, you can suspend your membership, whether you are within your minimum contract term or not. A suspension can be actioned for up to 6 months with no charge if you have completed your minimum contract term. If you are still within your contract term, there is a £5 administration charge per month of the suspension which is taken by direct debit. If you are still within your contract term, the months that you suspend for will be added to the end of your contract to ensure that the minimum term is honoured. If you pay by direct debit please call Debit Finance on 01908 422007 or e-mail info@debitfinance.co.uk. If you pay for your membership upfront please contact your club directly or e-mail info@soll-leisure.co.uk.

How do I cancel my Direct Debit membership?

If you have completed your minimum term contract we require one months notice. Please call Debit Finance on 01908 422007 or e-mail info@debitfinance.co.uk. If you are within your contract you can cancel upon providing proof for medical reasons or relocation and giving one months notice.

Can I bring a guest into the club?

Yes, you can bring a guest into the club using one of the complimentary guest passes provided in your welcome pack. Alternatively they can purchase a guest pass through reception.

Can I join online?

Yes you can join online via the Get Started section of our website.

How old do I have to be to join?

The minimum age to join on an inclusive membership is 16 for all clubs.

We do offer student and teen memberships at a certain clubs. Please contact your nearest club for more information.

Are classes included in my membership?

Yes classes are included in your membership, for a full list of current classes please visit your local clubs home page on the website.

Do you offer a joint membership?

We currently only have joint memberships available at our Milton club. For more information regarding this please click here or contact the club for more information.

Do I need to fill out a health questionnaire when visiting?

All new customers/members visiting the club must read and sign to agree to our health commitment statement prior to exercise.

Do I need to book an induction to use your club?

If you have used a gym before you can sign a waiver to opt out of an induction. This will be discussed at the time of joining. If you joined online a member of our team will be in contact to discuss.

How to register for online booking?

To book online you will need to visit our timetable pages and click on the online booking link, select help, how to register and create your account then follow the relevant steps, if you are an existing member, you will need to create an account.

How to make an online booking

  1. From within the search panel.
  2. Select activities, classes or courses.
  3. Select the correct site.
  4. Select the activity, class or course.
  5. Select the date for your chosen activity, class or course.
  6. Select the from time.
  7. Select the to time.
  8. Select the number of spaces to book.
  9. Select search.
  10. Add your class to your basket by selecting the corresponding basket icon.
  11. Read and accept our Terms and Conditions and select checkout.
  12. Select confirm booking.
  13. To print a copy of your booking confirmation, select print receipt.

How to cancel a booking made online?

  • Sign in and click "Account History".
  • The bookings you have made in a certain time frame (this can be changed by selecting a different option from the drop-down box) will now be displayed and separated into "Activities", "Classes", "Courses" and "Unpaid".
  • To cancel a booking select the site the booking was made at and click the red "X".
  • The booking will then disappear from your account history .

Do members have to book classes in advance?

Yes, members and guests must book onto all group exercise classes. We reserve the right to cancel any classes with low attendance. Classes can be booked 2 days in advance.

I can't log into my account, what do I do?

If you can't log into your account please contact us directly on onlinebooking@parkclub.co.uk

I've forgotten my password, what do I need to do?

If you have forgotten your password simply go onto the log on section on the top right of the online booking page, and select forgotten password.

I’m interested in personal training, what do I need to do?

You can find more about the clubs Personal Trainers through the clubs homepage or in club. Once you’ve selected a trainer whose skills best match your fitness goal, you can book and pay for a session through them directly.

Will someone help me to show me the machines or give me a programme?

You can book an induction with one of team, who will show you how to use the equipment, alternatively you can book to have a programme written or reviewed. We do have Personal Trainers at each of our clubs. For more information please visit your nearest clubs home page.

What should I wear to the gym?

Please wear comfortable clothing and appropriate footwear. We also advise you bring a towel and water bottle with you.

Do I need to fill out a health questionnaire when visiting?

All new customers/members visiting the club must read and accept our health commitment statement prior to exercise.

I'm interested in personal training, what do I need to do?

You can find more about the clubs Personal Trainers through the clubs homepage or in club. Once you've selected a trainer whose skills best match your fitness goal, you can book and pay for a session through them directly.

Do members have to book classes in advance?

Classes can be booked 2 days in advance. Please ensure you book your space. Morning classes require a minimum of 3 people booked. Lunchtime and evening classes require a minimum of 5 people booked. Bookings can be made online. Please see out frequently asked questions about online booking or visit the online booking page on our website.

What should I bring to my exercise class?

We advise you bring a towel and water with you.

If I arrive a bit late for a class can I still go in?

If you arrive late and your instructor feels that the session has progressed too far for you to join in safely, he or she may ask you to join another session.

Where do I find the class timetable?

Please see your clubs homepage. Timetables can also be viewed in club.

I'm new to classes. Are there any I shouldn't do?

We offer a wide range of classes to suit all abilities. Your class instructor will advise you on what you should or shouldn't do.

Are classes included in my membership?

Yes classes are included within your membership, for the list of classes please see your clubs homepage.

Do you offer a towel service?

Currently only our Milton site offers a towel service, for more information regarding this please see the clubs homepage.

How long do I get car parking?

Each club offers free car parking however some are limited to two hours. For more information regarding this please see your clubs homepage.

I’ve lost some property in the club, what will happen to it?

All lost property is held within the club for a limited time, please contact the club directly or visit reception regarding this.

How does my card work?

Your membership card gives you access to the club. Simply scan the barcode on the reader and this will activate the gates.