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Soll Leisure is excited to have won the ‘New Partnerships & Collaborations’ award at the Didcot Business and Community event, held at the Cornerstone in Didcot, Oxfordshire. The awards and gala evening was organised by Didcot First, recognising and rewarding excellence amongst local businesses, community groups and charities.

Soll Leisure is a charity leisure management company, aiming to get more people, more active, more often through targeted initiatives for disadvantaged groups to access and receive the many benefits of physical activity. Their target groups include those on low income, health referral, disability groups (including mental health), sedentary adults, young people and over 60s.

The ‘New Partnerships & Collaboration’ award was gained through Soll Leisure’s positive work with local organisations and charities, such as Age UK Oxfordshire, Oxfordshire MIND, OxSPA, Style Acre and Home Farm Trust, helping to deliver sport and fitness sessions that are accessible, enjoyable and improve health and wellbeing.

Richard Claydon, Community Development Manager for Soll Leisure commented, “We are delighted to be recognised for a BACA award and the positive outcomes that have come about through new local partnerships. This has enabled us to launch a variety of new projects helping local residents to benefit from physical activity and improvements to their health and wellbeing.

This would not have been possible without our partners, so a special thanks to all the businesses, community groups and charities that have supported us. Soll Leisure would also like to congratulate the other businesses and charities for winning and being nominated for a BACA, a great demonstration of the positive work that takes place locally.”

Emma East from Didcot First said: "On behalf of Didcot First we'd like to offer our congratulations to all the 12 winners of this year's Business & Community Awards. The whole event is a chance for Didcot and surrounding areas to celebrate excellence and talent from around the local community. Neal Veglio, our sponsors, the 17 independent judges and the team at Cornerstone made it a fabulous event and the audience really enjoyed it. We look forward to launching the 2017 BACAs in spring next year and receiving new nominations for those organisations that deserve the recognition for all their hard work and dedication to providing an impressive service to the communities in which they serve."

If you would like more information about Soll Leisure’s specific activities for target groups please contact us on or contact the Community Development Manager on 01235 861289.

 

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What do I do if I have lost my membership card?

If you lose your membership card, please talk to a member of our team on reception and we will replace it for you at a cost of £2.50. If your card breaks due to wear and tear we will replace it for you free of charge.

Do you offer a joint membership?

We currently only have joint memberships available at our Milton club. For more information regarding this please contact the club for more information.

Can I transfer my membership to another person?

Yes, we offer the option to transfer your membership to another person; this can be done in club. All you will need to do is arrange an appointment to meet with one of our team with the person you are transferring your membership to. Please state that you are wishing to transfer a membership.

Can I suspend my membership?

Yes, you can suspend your membership, whether you are within your minimum contract term or not. A suspension can be actioned for up to 6 months with no charge if you have completed your minimum contract term. If you are still within your contract term, there is a £5 administration charge per month of the suspension which is taken by direct debit. If you are still within your contract term, the months that you suspend for will be added to the end of your contract to ensure that the minimum term is honoured. If you pay by direct debit please call Debit Finance on 01908 422007 or e-mail info@debitfinance.co.uk. If you pay for your membership upfront please contact your club directly or e-mail info@soll-leisure.co.uk.

How do I cancel my Direct Debit membership?

If you have completed your minimum term contract we require one months notice. Please call Debit Finance on 01908 422007 or e-mail info@debitfinance.co.uk. If you are within your contract you can cancel upon providing proof for medical reasons or relocation and giving one months notice.

Can I bring a guest into the club?

Yes, you can bring a guest into the club using one of the complimentary guest passes provided in your welcome pack. Alternatively they can purchase a guest pass through reception.

Can I join online?

Yes you can join online via the Get Started section of our website.

How old do I have to be to join?

The minimum age to join on an inclusive membership is 16 for all clubs.

We do offer student and teen memberships at a certain clubs. Please contact your nearest club for more information.

Are classes included in my membership?

Yes classes are included in your membership, for a full list of current classes please visit your local clubs home page on the website.

Do you offer a joint membership?

We currently only have joint memberships available at our Milton club. For more information regarding this please click here or contact the club for more information.

Do I need to fill out a health questionnaire when visiting?

All new customers/members visiting the club must read and sign to agree to our health commitment statement prior to exercise.

Do I need to book an induction to use your club?

If you have used a gym before you can sign a waiver to opt out of an induction. This will be discussed at the time of joining. If you joined online a member of our team will be in contact to discuss.

How to register for online booking?

To book online you will need to visit our timetable pages and click on the online booking link, select help, how to register and create your account then follow the relevant steps, if you are an existing member, you will need to create an account.

How to make an online booking

  1. From within the search panel.
  2. Select activities, classes or courses.
  3. Select the correct site.
  4. Select the activity, class or course.
  5. Select the date for your chosen activity, class or course.
  6. Select the from time.
  7. Select the to time.
  8. Select the number of spaces to book.
  9. Select search.
  10. Add your class to your basket by selecting the corresponding basket icon.
  11. Read and accept our Terms and Conditions and select checkout.
  12. Select confirm booking.
  13. To print a copy of your booking confirmation, select print receipt.

How to cancel a booking made online?

  • Sign in and click "Account History".
  • The bookings you have made in a certain time frame (this can be changed by selecting a different option from the drop-down box) will now be displayed and separated into "Activities", "Classes", "Courses" and "Unpaid".
  • To cancel a booking select the site the booking was made at and click the red "X".
  • The booking will then disappear from your account history .

Do members have to book classes in advance?

Yes, members and guests must book onto all group exercise classes. We reserve the right to cancel any classes with low attendance. Classes can be booked 2 days in advance.

I can't log into my account, what do I do?

If you can't log into your account please contact us directly on onlinebooking@parkclub.co.uk

I've forgotten my password, what do I need to do?

If you have forgotten your password simply go onto the log on section on the top right of the online booking page, and select forgotten password.

I’m interested in personal training, what do I need to do?

You can find more about the clubs Personal Trainers through the clubs homepage or in club. Once you’ve selected a trainer whose skills best match your fitness goal, you can book and pay for a session through them directly.

Will someone help me to show me the machines or give me a programme?

You can book an induction with one of team, who will show you how to use the equipment, alternatively you can book to have a programme written or reviewed. We do have Personal Trainers at each of our clubs. For more information please visit your nearest clubs home page.

What should I wear to the gym?

Please wear comfortable clothing and appropriate footwear. We also advise you bring a towel and water bottle with you.

Do I need to fill out a health questionnaire when visiting?

All new customers/members visiting the club must read and accept our health commitment statement prior to exercise.

I'm interested in personal training, what do I need to do?

You can find more about the clubs Personal Trainers through the clubs homepage or in club. Once you've selected a trainer whose skills best match your fitness goal, you can book and pay for a session through them directly.

Do members have to book classes in advance?

Classes can be booked 2 days in advance. Please ensure you book your space. Morning classes require a minimum of 3 people booked. Lunchtime and evening classes require a minimum of 5 people booked. Bookings can be made online. Please see out frequently asked questions about online booking or visit the online booking page on our website.

What should I bring to my exercise class?

We advise you bring a towel and water with you.

If I arrive a bit late for a class can I still go in?

If you arrive late and your instructor feels that the session has progressed too far for you to join in safely, he or she may ask you to join another session.

Where do I find the class timetable?

Please see your clubs homepage. Timetables can also be viewed in club.

I'm new to classes. Are there any I shouldn't do?

We offer a wide range of classes to suit all abilities. Your class instructor will advise you on what you should or shouldn't do.

Are classes included in my membership?

Yes classes are included within your membership, for the list of classes please see your clubs homepage.

Do you offer a towel service?

Currently only our Milton site offers a towel service, for more information regarding this please see the clubs homepage.

How long do I get car parking?

Each club offers free car parking however some are limited to two hours. For more information regarding this please see your clubs homepage.

I’ve lost some property in the club, what will happen to it?

All lost property is held within the club for a limited time, please contact the club directly or visit reception regarding this.

How does my card work?

Your membership card gives you access to the club. Simply scan the barcode on the reader and this will activate the gates.